Loading

Our Policies

Our Policies

Policies - Bone Voyage Pet Resort




Summer/Holiday Reservations: A $50 non-refundable deposit is required to book all holiday and summer reservations. This amount will be credited to your bill at the end of your stay.

There is a minimum 2-day boarding stay during Holidays. Early-check outs will still be required to pay for this 2-day minimum.

Feeding: Please bring an adequate supply of food for your dog’s stay. It is always good to bring a little more than needed just in case your vacation or business trip are delayed. If your pet runs out of food, and we cannot feed them our food, there will be a $10 trip charge to pick up food for your pet. If requested, we can provide food (Purina ProPlan Sensitive Skin and Stomach), but we highly recommend bringing your pet’s own food to prevent digestive issues that can arise when boarding or having a change in diet. There is a $2 a day charge to use our food.

Our storage space is very limited. Therefore, please pack all food from home in the smallest airtight containers possible. Meals that are pre-packaged in portioned Ziploc bags for each meal are welcomed and appreciated. Please do not bring open bags of food! All food, including canned food, should be clearly labeled with pet's first and last name. You do not need to bring bowls; we provide stainless steel bowls for food and water.

Medication: There is a fee of $2 per day to administer medications. There is a medication form to be filled out at check-in. All medications should be clearly labeled with pet’s name and dispensing instructions in original prescription bottle.

Check-in: Check-in time is between 7:30 am- 11:30 am and 2:00 pm – 6:30 pm. All dogs arriving or leaving Bone Voyage Pet Resort must be on leash. All cats checking in must be in carriers. No exceptions! Parents are not allowed to go to kennel area with their dog. Please note further check-in and general resort rules in the boarding packet. There are no check-ins Monday - Friday from 12 pm - 2 pm.

Do not let your dog greet another dog in the lobby. Just because your dog is dog-friendly does not mean that the other dog is. Some dogs are very sweet but act out when they are on leash. Keep leash length at a minimum and your dog close to you.

Check-out: Check-out time is 12:00 pm. Additional daily rate charge incurred if pick-up is after 12:00 pm. Please note further check-out and general resort rules in the boarding packet. There are no check-outs Monday - Friday from 12 pm - 2 pm.

Do not let your dog greet another dog in the lobby. Just because your dog is dog-friendly does not mean that the other dog is. Some dogs are very sweet but act out when they are on leash. Keep leash length at a minimum and your dog close to you.

Baths: Please let us know if you would like to schedule a grooming or an exit bath for your dog.
Dogs staying more than 10 days receive a complimentary exit bath. We do not automatically give the bath because not all customers wish for their dog to have a bath. Please let the front-desk staff know at check-in if you would like to reserve your complimentary exit bath!

Bedding and Toys: We do not accept beds from home. We do accept a small washable blanket, t-shirt (for smell of home) or toy. We are not responsible for lost or damaged items. Please make sure all items are marked with dog’s name. Cots are available for $2 a day. Blankets and mats are available free of charge. If dog chews or destroys items, they will be removed. Any toys that we feel are not safe for your dog to be left with unsupervised will be removed from their suite. We do not allow dogs to have rawhide bones or bully sticks unattended in their room as they pose a serious choke hazard.

Flea Control: Dogs that check in with fleas will be charged for a bath according to the dog’s weight plus $10 OR can be given a Capstar pill which starts killing fleas within an hour for $15.

Daycare: All Daycare dogs must pass an evaluation. There is a one-time evaluation fee of $20. Dogs participating in Daycare must wear a harness. Harnesses can be rented for $2 a day or purchased at the front lobby. All dogs must be spayed or neutered by 6 months to participate in Daycare.

We offer Day Boarding for dogs who do not socialize well with other dogs but owners do not want their dog(s) staying home alone while they are at work or running errands during the day.

Vaccinations: We require the following vaccinations/exams:

Dogs:
Rabies (1 or 3 year)
Distemper/Parvo (1 or 3 year)
Bordetella (once a year)
Fecal Exam (once a year)

Cats:
Rabies (1 or 3 year)
FVRCP (1 or 3 year)
Fecal Exam (once a year)